![]() For other general questions about using VDMX, please send us an email: keep in mind that the faster we can reproduce whatever problem you’re having, the sooner we’ll be able to fix it. Thanks to Syphon and OSC, artists have the ability to use the best of both worlds when it comes to working with video and data.If you’re having any other kind of problem, please file a bug report by choosing “Report Bug” from the “Help” menu.If VDMX hangs (if it’s not responding and you’ve got the “spinny beachball”) please email us a Stack Trace and anything from your Console Logs that happened while VDMX was running. ![]() From this panel you can request an email reply to crash logs submitted if you would like more information about the issue. If VDMX crashes (“The Application VDMX5 has unexpectedly quit”), just relaunch it: on launch, it checks to see if it can access the internet, and if it can it will automatically send us the crash log your system generated.For other general sales inquiries about VDMX, please send us an email: or questions related to using VDMX.The forums can be found at Issues with serial numbers or registering This helps us to keep an open support network and troubleshoot issues that past, present, and future users may experience. Before you reach out to support, ask the forums or search and see if the answer to your question is already there. Your preferences file is stored in /Users/yourusername/Library/Preferences/. VDMX5s UI seemed to click pretty easily (largely thanks to a very well-produced tutorial), while Resolumes UI appears the slickest, most 'Mac-like' of the bunch. Been exploring the powerhouse visualizers and watching some tutorials. The prefs are split up into several different sections, which are listed in the left side of the window. Resolume, VDMX5, modul8, TouchDesigner, et. Over the years we have developed an extensive community of users from around the world. VDMX’s preferences are accessed via the VDMX5 menu. If you are having trouble with VDMX5 or otherwise need to contact us for support, we can be reached by the following means: Check the forums. How can I get help if I have a problem with VDMX5?
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